Responsible Play
How Luxero meets the UK Voluntary Code on player protections — and tools to stay in control.
Free postal entry
Free postal entry is available for active competitions. Send your entry to the address shown on our Free Postal Entry page, including your Luxero account email and competition details. Free and paid entries are treated equally in the draw.
Draw integrity
Main prize draws use verifiable random selection during our livestream. Draw dates and advertised prizes are not reduced because of ticket sales. Postal entries are processed manually and included fairly alongside paid entries.
Support organisations
- GamCare
Free information, advice and support for anyone affected by gambling.
- National Gambling Helpline
Call 0808 8020 133 — free, confidential, 24/7.
- Citizens Advice
Help with debt, money and consumer issues.
- Money Advice Trust
National Debtline and money guidance.