Privacy Policy

LUXERO COMPETITIONS LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We collect the following types of information:

• Full name, email address, phone number, and postal address
• Date of birth and proof of age information
• Payment and transaction information (processed securely)
• Competition entries and ticket purchase history
• Communication preferences and marketing consent
• Usage data and analytics when you visit our website (including device information, browsing history, and session statistics)
• Unique identifiers for advertising (Google Advertiser ID, IDFA) for interest-based advertising purposes

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services.

We use your information to:

• Process competition entries and ticket purchases
• Notify winners and arrange prize delivery
• Provide customer support and respond to enquiries
• Send promotional communications (with your consent)
• Improve our website and services
• Detect and prevent fraud and malicious activity
• Analyse usage trends and determine the effectiveness of promotional campaigns

We never sell your personal information.

We process your data under the following legal bases:

• Contract: To fulfil our agreement with you when you purchase tickets
• Consent: For marketing communications you have opted into
• Legitimate interests: For fraud prevention, security, service improvement, and certain direct marketing activities
• Legal obligation: To comply with applicable laws and regulations

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.

We may share your data with the following third-party service providers:

• PayPal — Payment processing. Their privacy policy governs their use of your data.
• Resend — Email delivery service for transactional and marketing emails.
• Google Analytics 4 — Website analytics. Personal Data processed: number of Users, session statistics, Trackers, Usage Data. Privacy Policy
• Meta Pixel — Advertising conversion tracking. Personal Data processed: Trackers, Usage Data. Privacy Policy
• Microsoft Clarity — Heat mapping and session recording. Personal Data processed: Usage Data. Privacy Policy
• Klaviyo — Email marketing. Personal Data processed: country, email address, first name, last name, phone number, purchase history. Privacy Policy
• Sentry — Error monitoring and infrastructure monitoring. Privacy Policy
• Google Fonts — Typeface visualisation service for displaying content.
• Google Cloud CDN — Traffic optimisation and distribution.

We also share data with legal authorities when required by law, and with competition partners for prize fulfilment.

We require all third parties to handle your data securely and in accordance with applicable laws.

We use tracking technologies and advertising services to display personalised advertisements based on your interests. These include:

• Meta ads conversion tracking (Meta Pixel)
• Microsoft Advertising Universal Event Tracking
• Taboola advertising service
• Adalyser advertising service

You can opt out of interest-based advertising by visiting the relevant opt-out sections in our Cookie Policy or by contacting us at contact@luxero.win.

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

• Access: Obtain a copy of the personal data we hold about you
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Request restriction of processing of your data
• Object: Object to certain processing activities, including direct marketing
• Portability: Receive your data in a structured, commonly used format
• Withdraw consent: Withdraw consent at any time where processing is based on your consent
• Lodge a complaint: Contact the Information Commissioner's Office (ICO) if you believe we have not handled your data properly — visit ico.org.uk

To exercise any of these rights, contact us at contact@luxero.win. We will respond within one month.

We use cookies and similar technologies (Trackers) to maintain session state, remember your preferences, understand how you use our website, and deliver relevant advertising.

When you first visit our website, you will be shown a cookie consent banner where you can choose which categories of cookies you consent to.

Essential cookies are required for the website to function properly and are always active. Optional cookies require your consent and can be managed through your browser settings or by revisiting our cookie preferences.

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, modification, or destruction. These include SSL encryption, secure servers, and regular security audits.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Competition entries and purchase history: Retained for 7 years after your last activity for legal and accounting purposes
• Account data: Retained until you request deletion or close your account
• Marketing preferences: Retained until you withdraw consent or request deletion
• Communication records: Retained for 3 years after the last communication

After these periods, data is securely deleted or anonymised in accordance with our data retention policy. The right of access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after expiration of the retention period.

Your personal data may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the UK Government.

You are entitled to learn about the legal basis for Data transfers abroad including to any international organisation governed by public international law.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Should the changes affect processing activities performed on the basis of your consent, we shall collect new consent from you where required.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@luxero.win
• Post: Luxero Competitions, 107 Dalriada Crescent, Motherwell, Scotland ML1 3XT, United Kingdom
• Company: LUXERO COMPETITIONS LTD (Company No.SC888260, registered in Scotland)